Foreword

1. Executive Summary

1.1 Introduction
1.2 Overall audit conclusion

2. Victoria's planning system

2.1 Victoria's planning system
2.2 Glenelg Shire Council
2.3 Audit objective and scope

3. Did the Council comply with key legislative, planning scheme and other requirements?

3.1 Introduction
3.2 Appraisal of applications
3.3 Notification of application
3.4 Referral of applications to interested parties
3.5 Assessment of planning requirements
3.6 Decision-making

4. Did the Council have appropriate management arrangements for the delivery of its planning services?

4.1 Introduction
4.2 Appropriate risk-management processes
4.3 Strategic planning framework
4.4 Arrangements for the delivery of planning services
4.5 Delegation of authority for planning decisions
4.6 Community consultation processes
4.7 Policies, procedures and guidelines to support the planning function
4.8 Monitoring and assessing the performance of the planning function
4.9 Have recent initiatives by the Council led to better planning outcomes?

5. Did the Council effectively manage its outsourced planning services?

5.1 Introduction
5.2 Setting up of the contractual arrangement
5.3 Ongoing day-to-day management
5.4 Evaluation and succession planning

Appendix A. Performance improvement plan

Appendix B. Contract for town planning: Key service activities and performance indicators

Appendix C. Audit case studies index