Part 1 Executive Summary

Overview
Key findings
Recommendations

Part 2 Introduction

Why did we do the audit and what did the audit cover?
What is Parlynet?

Part 3 Outcomes from Parliament's IT upgrade

Performance of the system
How do users perceive the Parlynet system?
Support from Parliament's IT unit
Project cost
Summary and recommendation

Part 4 Why did things go wrong?

Introduction
Project governance
Project management
Conclusion and recommendation

Part 5 Management of Parliament's administrative services

Introduction
Responsibilities and accountabilities for information technology
Implications of the management framework on the success of the Project
IT governance
Risk management
Financial management
Asset management
Management trail
IT management
Conclusion and recommendations

Appendix A Conduct of the audit

Appendix B Survey methodology

Appendix C Glossary of terms